Your satisfaction is our top priority.

If you are not satisfied with our product for any reason or if there has been a mistake with your delivery, please contact us and we will get back to you within 24 hours. Please do so within 30 days of purchase. 

We will always happily replace or refund purchases, but we may request for some feedback from you in order to help us continually improve.

TILY TEA is dedicated to standing by our products and their quality. As such, we will bear the postage costs for returns and refunds. Please contact us so that we may work out the return postage with you.