Payment & Shipping
Payment can be made by credit card or PayPal through our payment portal on tilytea.com.
The credit card you are using must be yours. All credit card/debit holders are subject to validation checks and authorisation by the card issuer. If the issuer of the payment method refuses to authorise the payment, tilytea.com will not be held responsible for any non-delivery.
tilytea.com takes every precaution to make our site as secure as possible. SSL is used to encrypt and protect the data you send us over the internet to ensure that your details are safe. We do not hold any credit card details on record.
Singapore Domestic Shipping
All domestic orders below $55 to a Singapore address will be shipped by our standard courier for a flat rate of $6.00.* Please allow 2-3 working days for your order to be dispatched and delivered.
All domestic orders over $55 to a Singapore address will be shipped Free and by Express Courier. Please allow 1-2 working days for your order to be dispatched and delivered.
Please note that we DO NOT deliver to Sentosa.
If you choose to make an order anyway, your order will be accepted by the system by default, but we will contact you thereafter to process a refund.
Specific delivery dates can be requested for Gift Sets.
Upon checking out, please state your desired delivery date in the "Add a note to your order" box. You will also be able to leave a customised message in this box which we will print onto cards to accompany your gift.
Rest of the world
All international orders up to the value of $100 will be shipped by courier for a flat rate of $35.
International orders between $101 and $250 will be shipped by courier for a flat rate of $60
For international orders above $250, please contact us for postage charges.