Refunds & Returns
Your satisfaction is our top priority. If something isn’t right, we’ll make it right.
Our promise
If you’re not satisfied with our product for any reason, or there’s been a mistake with your delivery, please contact us within 30 days of purchase. We’ll get back to you within 24 hours.
We’ll always happily replace or refund your purchase. We may ask for a little feedback to help us keep improving.
Return postage is on us
Tily Tea is dedicated to standing by our products and their quality, so we bear the postage costs for returns and refunds. Contact us and we’ll work out the return postage with you.
How to request a refund or replacement
- Email hello@tilytea.com or use our contact form.
- Include your order number and the item(s) concerned.
- If an item arrived damaged or incorrect, a photo helps us sort it out faster.
We reply to every request within 3 working days.