Frequently asked questions

Everything about our blends, brewing, delivery and gifting.

Our teas

Which blend should I start with?

Start with how you want to feel: shop by goal, like Sleep or Digestion. Can’t decide? Our Assortment Box gives you 10 teabags: 2 each of Morning Shine, Through The Day, Evening Calm, Perfect Pairing and Radiant Glow.

Is Tily Tea really caffeine-free?

Yes. Every blend is 100% caffeine-free tea, so you can enjoy it any time of day, including before bed.

Which herbal tea is best for sleep?

Evening Calm is our best-selling sleep tea, with lavender, chamomile and longan. Quiet Bliss is softer, with chamomile and pandan. Shop sleep tea.

Which tea is best for digestion?

Digest Ease (peppermint, mandarin peel and ginger) and Good Gut (hawthorn and snow pear) are our favourite after-meal cups. Shop tea for digestion.

What’s in the teabags?

Only whole herbs, flowers and fruit. No flavourings, essences, sugar or additives. The natural sweetness comes from ingredients like red dates, longan, goji and snow pear.

How much tea is in each bag?

Our classic teabags hold 4.5g of whole herbs, more than the 3–3.5g found in many teabags. That’s why you can re-steep them for a second cup.

Are your teabags plastic-free?

Yes. Our teabags are made from plant-based sugarcane mesh, not nylon or PET, and are biodegradable.

Brewing

How do I brew the classic blends?

Our classic blends feature root herbs like ginger, codonopsis and astragalus, so brew them with boiling hot water to draw out their benefits. Want it iced? Brew it hot, let it cool, then chill or pour over ice.

How do I make cold brew tea?

Steep one Cold Brew teabag in 500ml of room-temperature or lukewarm water, then chill in the fridge for 2 hours to overnight. Avoid boiling water, which can break down the antioxidants in the leaves and flowers.

Can I drink cold brew teas warm?

Yes. Just avoid boiling water: steep at around 80°C for a gentle warm cup.

Can I re-steep a teabag?

Yes. Because our bags are full of whole herbs, many sippers top up their cup for a second brew.

Health & safety

Can I drink Tily Tea while pregnant or breastfeeding?

Our Pre & Post Natal collection was created with mums in mind, and Mums & Babies is blended for the post-natal months. Every pregnancy is different, so please check with your doctor first.

Is it suitable for children?

Many families enjoy our blends together. If your child has a medical condition, please check with your doctor first.

Orders, delivery & gifting

How much is delivery?

Free Singapore standard delivery on orders over S$80, and S$3.80 below that (4–7 business days). Express delivery is S$15 (1–3 business days). See Shipping & Delivery.

Can I self-collect?

Yes, from 24 Sin Ming Lane, Midview City #03-93, Singapore 573907, Monday to Friday, 10am–5pm.

Where can I buy Tily Tea near me?

Find our herbal tea and teaware at TANGS Plaza (Orchard) and TANGS VivoCity. Online orders can be self-collected from Midview City.

Can I add a gift message?

Yes. Add a customised gift message (S$0.50) to your cart, then write your message and preferred delivery date at checkout.

Do you take corporate orders?

Yes. Corporate orders start from S$500, with logo, message card and packaging customisation, and a 14-day lead time after confirmation. See Corporate Orders.

What if something is wrong with my order?

Contact us within 30 days and we’ll replace or refund it, and cover return postage. See Refunds & Returns.

Still have a question? Send us a message and we’ll reply within 3 working days.